Broadband FAQ

Who will my connection be with?
We use Entanet.

What is ADSL?
ADSL (Asymmetric Digital Subscriber Line) is a broadband service delivered over a BT PSTN analogue line. ADSL uses different frequencies on the line which means you can make phone calls and use the Internet at the same time.

What ADSL products are available?
Entanet provides a range of rate adaptive ADSL packages to suit varying customer requirements. You can choose from Pay-As-You- Go, Allowance based or our Extreme products which provide unlimited usage.

Each option is available as MAX or MAX Premium. MAX Premium products give faster upload speeds than standard MAX products and extended off peak hours.

In addition, Entanet also provides a range of classic non rate adaptive products in a choice of speeds ranging from 512Kbps to 2Mb. These products provide unlimited usage. These non rate adaptive products can also be chosen as the underlying service for the MAX Pay-As-You-Go and MAX Allowance products if requested.

What speeds are available with ADSL?
Product Download speed Upload speed
Max 288Kbps - 8Mbps 64Kbps - 448Kbps
Max Premium 288Kbps - 8Mbps 64Kbps - 832Kbps
Classic Home 500 512Kbps 256Kbps
Classic Home 1000 1Mbps 256Kbps
Classic Home 2000 2Mbps 256Kbps
Classic Office 500 512Kbps 256Kbps
Classic Office 1000 1Mbps 256Kbps
Classic Office 2000 2Mbps 256Kbps

The speed achieved depends on the quality of the line

Why is the download speed greater than the upload speed?
ADSL is Asymmetric which means it runs at different speeds for upload and download. Entanet also provide SDSL (Symmetrical Digital Subscriber Line) which provides symmetrical upload and download speeds. Click here for more information.

What hardware will be needed?
You will require an ADSL modem or router and ADSL micro filters. We provide a free modem or router and up to 3 microfilters.

What is a microfilter
A microfilter, sometimes referred to as a 'splitter', is an adapter that plugs into your telephone socket. The micro filter separates the ADSL signal from the voice signal. A micro filter is required for each telephone socket within the building.

How do I place an order?
You can place orders easily by using the Broadband Order Form.

How long does it take for the order to be activated?
It usually takes up to 10 days for an order to be activated providing no delays occur.

When will you advise me of IP address details?
The IP address will be assigned when we receive confirmation from BT that your order has been accepted. This information will be emailed to you, or provided on the installation date.

How will you notify me if a problem arises with the order?
If a problem or delay arises you will be contacted by email advising you of the nature of the problem and action required to resolve it.

What payment methods are available
You can use credit/debit card, or cheque to pay the initial installation and first month charges. After that all subsequent charges are payable by standing order.

What do I do if I have a technical problem?
If you are experiencing technical difficulties contact the 24 hour Internet Support department on 0870 224 3494.

What is the minimum contract period?
A minimum contract period of 12 months from the activation date applies to all ADSL connections. After 12 months, we require 1 months notice of all ADSL cancellations.

What is a MAC and how do I get one?
A Migration Access Code (MAC) is required in order to move an ADSL connection from one supplier to another. These are obtained by contacting the current ISP. For more information see migrations.